Privacy Policy

Last updated: October 1, 2026

Exo Clinic Spa (“Exo Clinic Spa,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website (the “Website”), contact us, or request a consultation through the Website.

This Policy and Your Medical Records

This Privacy Policy applies to information collected through the Website. It does not cover the medical records and other protected health information we create or receive when you become a patient. That information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and applicable New York law, and it is described in our separate Notice of Privacy Practices, which is available at our clinic and on request.

Information You Provide to Us

We collect the information you choose to share with us, including:

  • Contact details, such as your first and last name, email address, and phone number
  • The content of messages you send through our contact form, by email, or by phone
  • Consultation and appointment requests, including the treatments you are interested in and your scheduling preferences
  • Any other information you choose to provide when you communicate with us

Please do not send detailed medical history, diagnoses, or other sensitive health information through the Website contact form. Our team will collect any health information needed for your care during your consultation through our secure intake process.

Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect certain information, including:

  • Your IP address, browser type, device type, and operating system
  • The pages you view, the links you click, the date and time of your visit, and the website that referred you
  • General location information based on your IP address
  • Information collected through cookies, pixels, and similar technologies, as described below

How We Use Your Information

We use the information we collect to:

  • Respond to your questions and requests
  • Schedule, confirm, and manage consultations and appointments
  • Send appointment reminders and other service-related messages
  • Send newsletters, promotions, and updates about our treatments if you have agreed to receive them
  • Operate, maintain, secure, and improve the Website
  • Understand how visitors use the Website so we can improve our content and services
  • Detect, prevent, and respond to fraud, spam, abuse, and security incidents
  • Comply with legal obligations and enforce our Terms & Conditions

Cookies and Similar Technologies

Cookies are small text files stored on your device. We use cookies and similar technologies to make the Website work, remember your preferences, measure Website traffic, and, where permitted, support our marketing.

Some cookies are strictly necessary for the Website to function. Other cookies, such as analytics and marketing cookies, are used only as permitted by law and by the choices you make in our cookie consent banner. You can change your cookie preferences at any time through the banner or your browser settings. Blocking some cookies may affect how the Website works.

Some browsers send “Do Not Track” signals. Because there is no common standard for these signals, the Website does not currently respond to them. Where required by law, we honor recognized opt-out preference signals, such as Global Privacy Control.

How We Share Your Information

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. We may share information with:

  • Service providers that help us operate the Website and our business, such as hosting, form management, email, scheduling, analytics, and spam-prevention providers, which may use it only to perform services for us
  • Professional advisers, such as attorneys, accountants, and insurers, when needed
  • Government authorities, courts, or other parties when required by law or to protect the rights, property, or safety of Exo Clinic Spa, our patients, or others
  • A buyer or successor in connection with a merger, acquisition, or sale of all or part of our business, subject to this Privacy Policy

Text Messages and Emails

If you give us your phone number or email address, we may contact you about your inquiry or appointment. Where the law requires it, we will send marketing messages only with your consent. You can unsubscribe from marketing emails by using the link in any email, and you can stop text messages by replying STOP. Message and data rates may apply. Opting out of marketing messages will not stop messages about your appointments.

How Long We Keep Your Information

We keep personal information only as long as needed for the purposes described in this Privacy Policy, including to respond to your request, provide our services, and meet our legal, accounting, and record-keeping obligations. Medical records are kept for the periods required by New York law.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, consistent with New York’s data security requirements. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security. If a security breach affects your personal information, we will notify you as required by law.

Your Choices and Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, or to object to certain uses of it. To make a request, contact us using the details below. We may need to verify your identity before we respond. Your rights related to your medical records are described in our Notice of Privacy Practices.

Children’s Privacy

The Website is intended for adults. We do not knowingly collect personal information from children under 13 through the Website. If you believe a child has provided us with personal information, please contact us, and we will delete it.

Third-Party Websites and Services

The Website may link to or embed content from third-party websites and services, such as videos, maps, research articles, and social media platforms. These third parties may collect information about you under their own privacy policies. We are not responsible for their practices, and we encourage you to review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Website after an update means you accept the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Exo Clinic Spa
Address: Coming soon
Phone: Coming soon
Email: contact@exoclinicspa.com